Orders
Orders will be fulfilled only after our approval, which may be implicit, with the fulfilling of the
order, or explicit with our written confirmation. Goods offered with prompt shipment or delivery are
always understood to include the clause « based on time and barring prior sale ». Orders are always
fulfilled, independently of the amount ordered, in standard packaging or multiples of the same. Should
the customer desire packaging in amounts different from the standard the goods will be prepared as
requested, but without quantity discounts and additional handling expenses will be charged. Should
the customer fail to collect the goods ordered, we may, on our part, demand that the contract be
respected or canceled. In the latter case, the customer will be charged 20% of the amount of the goods
as a penalty.
Prices
Prices refer to goods produced ex-works from our warehouse and exclude packing, postage,
transportation, insurance, VAT and all other shipping expenses. The prices displayed on the price-list
have the same validity as the list itself. Prices given on our verbal or written offers are not valid for more
than 30 calendar days and may be limited to a shorter period specified by us at the moment of ordering.
In any case, the prices displayed or stated may be subject to change without advance notice, due to
sudden variations in the cost of raw materials, production or labour costs with regard to the items we
produce, or in the exchange rate of our currency with regard to the products which we market and/or
import. For this reason, customers should ask for updated prices when ordering.
Packaging and packing
At cost and in compliance with current regulations.
Payments
Payments must be made to our address within the terms stated on the invoice. The
acceptance of bills and/or the issue of drafts does not constitute derogation to the place of payment
nor to the terms stated on the invoice. Disputes of any sort do not give right to the postponement or
modification of the terms of payment agreed upon.
Interest on arrears
Failure to respect the terms of payment stated on the invoice will be considered
sufficient grounds for requesting arrears payment, without further notice. The period of arrears will
thus be calculated starting from the day following the agreed payment deadline and ending the
moment we receive payment of the amount owed us. The interest rate applied will be that of bank
interest rates for withdrawals on outstanding accounts, as applied at the moment of the arrears.
Charging interest on arrears will not influence any decision we may make regarding deferral in fulfilling
the order until delayed payments have been received. A single unpaid invoice will be considered
grounds for deferring deliveries of orders, including those already planned, and future payments will be
made cash on delivery.
Property rights clause
All our materials are sold with the understanding that they remain our property
until the invoices have been paid in full, in accordance with art. 1523 of the Civil Code. This provision
also applies to products sold by our customer to other third parties, and to the price of those sales,
within the maximum limits allowed by the laws ruling these matters in the Country where our customer
is located.
Delivery
The terms of delivery are not absolute and must be intended as approximate. In the case of
fortuitous events or overpowering circumstances (including war, mobilization or requisition) we
reserve the right to cancel all or part of our orders without possibility for the customer to claim
damages whatsoever. Breakdown of machinery, interruptions or limitations in the supply of electrical
energy or gas, delays or insufficiency in transportation or railway cars, or any accidental event the
cause of which cannot be attributed to us, will be considered a fortuitous event or overpowering
circumstances.
Shipping
Goods are always shipped at the customer's risk. We decline all responsibility, including that
for goods sold ex destination. It is the duty of the customer to check the condition of the boxes before
collecting them, pointing out to the person in charge any differences in weight or any damage
observed. Insurance, if any, will be at the customer's expense and must be explicitly requested in the
order. Should the customer fail to provide shipping instructions, we will act on our own initiative in the
best interests of the customer, but with no responsibility regarding fees and the means of transport
selected.
Claims and returned goods
Any claim related to packaging conditions, quantities, numbers or product
exterior characteristics (apparent defects) shall be notified to us by registered mail within 7 days from
the day goods have been delivered to customer’s place. Any claims related to defects not discoverable
after an accurate check at the moment of delivery to customer’s place, shall be notified to us by
registered mail within 7 days after such defect has been discovered, any anyway no later than 12
months after delivery. In no cases claims or notifications allow customer to cancel or delay payments
due for the products under such objections, as well as payments for other products or deliveries. Goods
which have been regularly ordered, cannot be returned for any reason, without our written
authorization.
Guarantee
We guarantee our products against factory defects. Our responsibility, however, is limited
to the replacement, free of charge, of parts made or marketed by us, providing that they have not been
modified, tampered with or used in an improper way. We do not accept responsibility for any
consequence and/or damage deriving from the goods supplied, including: labour costs for
disassembling and/or assembling, selection costs, costs for the purchase of complementary parts and
cost for production interruptions. The features, performance, weights and measurements indicated in
the catalogues are understood to be entirely indicative and approximate and may vary without advance
notice. For materials made by us, our guarantee is offered with all the limitations, as expressed above,
or those imposed by our suppliers, save for special agreements made at the time of ordering.
Competent Court
The Law Court of Milano, Italy, is the reference for all legal disputes.
IMPORTANT NOTICE: Our general terms of sale have been traslated to English for easier access to our
international customers; however, our conditions are intended as described in Italian and,
in case of missing parts or conflicting meanings, the Italian version prevails for any provision of this
document.
Latest update: December 2017